Support Center

Last Updated: July 7, 2026

We're here to help! Find answers below or contact us directly.

Need help?

support [at] playmateria.xyz

We aim to respond within 1–3 business days.

How to Play

Basic Rules

Place Pieces — Drag or drop each piece onto the board
Clear Lines — Fill a full row or column to clear it
Keep the Board Open — The run ends when no piece fits anywhere on the board
Plan Ahead — Look at your upcoming pieces and leave room to maneuver

Tips for High Scores

Clear multiple lines at once — Bigger clears are worth more
Keep the board low — A crowded board runs out of safe placements fast
Think two pieces ahead — Leave space for what's coming next, not just what's in hand
Play at your own pace — Materia is a calm puzzle, not a race against a clock

Game Features

Three Materials — Switch between Glass, Jelly, and Pop, each with its own look, sound, and feel
iCloud Sync — Your best score and tutorial progress can sync via Apple iCloud, if enabled
Offline Play — Full gameplay without an internet connection
Haptic Feedback — Feel every placement and line clear through precise haptics
Language — Currently available in English
Notifications (optional) — An occasional local reminder if you haven't played in a while — no marketing or promotional spam

Frequently Asked Questions

How do I restore my purchases?

If in-app purchases are available in your version of Materia, go to Settings → Restore Purchases. This recovers non-consumable purchases (such as "Remove Ads") linked to your Apple ID. Auto-renewing subscriptions, if offered, are managed directly through your Apple ID subscription settings.

Why did I lose my progress?

Materia doesn't use accounts — your best score and tutorial progress are stored locally on your device, and may sync via iCloud if enabled. If you reinstalled the app or switched devices, make sure you're signed into the same Apple ID and that iCloud is enabled so your data can restore.

Does Materia have leaderboards or an account system?

No. Materia does not require or offer account creation, usernames, or leaderboards. All progress stays on your device (and, optionally, your personal iCloud).

How do I clear my saved progress?

See our Delete Your Data page for step-by-step options, including clearing local progress and any iCloud-synced copy.

How do I turn off reminder notifications?

Disable notifications for Materia in iOS Settings → Notifications → Materia. If a notifications toggle is shown in Materia's own Settings, you can also turn it off there.

What devices does Materia support?

Materia requires iPhone running iOS 15.0 or later.

Can I play offline?

Yes! The core game works fully offline. iCloud sync and rewarded video ads (where available) require an internet connection.

How do I remove ads?

Where ads are enabled, you can purchase "Remove Ads" to permanently remove ads between games, or watch an optional short rewarded video to continue for free.

How does iCloud sync work?

When signed into iCloud, your best score and tutorial-completion status can sync automatically across your Apple devices via Apple's iCloud key-value storage. Make sure iCloud is enabled in your device Settings. Progress made while offline only syncs once you reconnect to the internet; if you uninstall the app before it syncs, unsaved offline progress may be lost.

Report a Bug

Found a bug? Please email us with:

Your device model (e.g., iPhone 15, iPad Air)
iOS version (e.g., iOS 18.3)
App version (shown in Settings)
Steps to reproduce the issue
Screenshots if possible

Tip: Check the App Store for updates — we regularly fix bugs and add improvements!

Refund Requests

All in-app purchases (where available) are processed by Apple. To request a refund:

Visit reportaproblem.apple.com
Sign in with your Apple ID
Find your Materia purchase
Select "Request a refund"

Note: Refunds are at Apple's discretion and are subject to Apple's refund policy.